We can only issue a refund or voucher by request when the item is unused and in its original packaging.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by Marine Deals Ltd. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:
- repair the product; or
- replace the product; or
- give you a full refund.
We do not pay for shipping costs of returning items to our warehouse